Dear value customers,
At around 1:03PM we received notification that our Seattle and Portland transport circuits are down, this affected DDOS protected customers in Portland facility.
We have contacted our provider Spectrum networks, they are currently investigating the issue. We will keep you updated. Sorry about the inconvenience.
Regards,
TrentaHost INC.
Update 1: 7:56PM September 27th, 2015
Dear Customers,
We experienced issues with our Seattle-Portland Transport circuits around 1:03PM this afternoon, which affects DDOS protected customers in our Portland facility.
Our transport circuit provider Spectrum networks have investigated and identify the issue leads to one of their switches that possibly gone bad in their network, they are working to resolve the issue right now.
While waiting, we have currently deployed a temporary reroute solution to bring most of the affected customer online however some network performance may be degraded at this time.
If you still experience issues please let us know and we will try our best to resolve it until Spectrum network have restore our transport circuits.
Thank you for your patience.
Regards,
TrentaHost INC.
Update 2: 11:53PM September 27th, 2015
Dear Customers,
We have just received word from Spectrum networks that they have resolved the network issue as of 8:30PM, our transport circuits have come back online. We are currently rerouting traffic back to these circuits. Performance should be back to normal in a few minutes.
Please let us know if you still experience any network issues. Thank you for your patience in this matter.
Regards,
TrentaHost INC.
ALL SYSTEMS RESTORED!
Maandag, september 28, 2015
