TrentaHost service cancellations are processed automatically and in order to ensure that the user requesting the cancellation is an authorized user, all cancellation must be request from our billing portal: http://billing.trentahost.com.
Here are the simple steps needed for cancellation request:
- Login with your billing account at http://billing.trentahost.com
- After you logged in click on "Services"->"My services" menu link at the top of the page and you'll see the list of your services,
- Click on the service you want to cancel,
- In the left menu you will see the "Management actions"->"Request Cancellation" button - click on the button.
- Briefly describe your reason for cancellation and click on the RED "Request Cancellation" button.
Please remember to cancel any Recurring Paypal Subscriptions, we do not provide refunds on recurring paypal subscriptions.